Zentra Bedroom Set

Returns

Returns are accepted within 14 days of delivery, by prior authorization (RMA) only — please contact us first.

To qualify, the item must be unused, unassembled, and returned in 100% original factory packaging. Items returned without complete original packaging cannot be accepted.

The customer is responsible for return shipping and a 20% restocking fee. Original delivery charges and any service fees are non-refundable.

Custom, made-to-order, special-order, clearance and final-sale items are non-refundable and non-returnable.

If an item does not fit through a doorway, elevator or stairwell, this is treated as a standard return (customer pays freight and restocking).

Refunds are issued after the item is received and inspected in like-new condition.

Damaged or defective on arrival

Report within 48 hours of delivery with photos and we will repair or replace it at no cost to you.

1-Year Limited Manufacturer’s Warranty

Every piece is covered for 1 year against manufacturing defects in materials and workmanship (frame, mechanism, stitching), for residential use. Not covered: normal wear, accidental or abuse damage, improper assembly, use or maintenance, commercial use, fabric soiling, or buyer’s remorse. "Limited" means the manufacturer makes the final determination on each claim.